Auto Attendant
Automated messages guide your callers to reach staff/departments, voicemail or other phone numbers. For example, callers can be prompted to wait on hold by customized messaging and hold music and then routed to available staff in the order in which they called.
Includes up to 2 hours Discovery and up to 2 hours Revisions/Maintenance within first 2 months. Standard Service Fees apply for maintenance over 2 hours/after 2 months. Customer must provide any custom audio or voice recordings (WAV files). Aristotle can help with recording services/voice-overs for an additional cost.
$150 Setup / $1 Monthly
Ring / Hunt Groups
Dial one phone number or extension to ring multiple users within a group. Choose from the following options:
Simultaneous: For users who are on the go, the system can ring office phones, cell phones, and an extension all at the same time. Never miss a call again.
Linear: Calls move down a queue of agents/seats until one is available. If none are available, the caller is directed to a hold or voice message.
Round-Robin: Calls are directed to the agent/seat that has taken the least number of calls.
$25 Setup / $1 Monthly
Call Park
A call can be “parked,” allowing staff to pick up the call from another phone by dialing the Call Parked ID.
$25 Setup / $1 Monthly
Call Mobility / Office Phone to Cell
Turn your smartphone into your office phone with all the same features and options—for you and your callers!
Carrier Data Fees may apply. Requires install of “SnapMobile” app by NetSapiens available for iOS and Android. For assistance with set-up, see Standard Service Fees. White Label version of app available with additional set-up cost.
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Call Recording
Record incoming/outgoing calls for quality control, training, etc. Oldest recordings are overwritten by newest recordings.
Includes 1GB (about 60 minutes) of storage. Recorded WAV files are about 16.5 MBs per minute.) Additional storage is available at additional cost. Auto Attendant feature is required to announce that, “Calls are being recorded.”
$20 Setup / $19.95 Monthly
Caller ID Lookup (Inbound)
System announces the name and/or company name of unlimited inbound callers.
FREE Setup / $1.50 Monthly
Conference Bridging
Allows up to 10 conference call attendees.
Additional Seat required. Additional set-up and cost for over 10 attendees.
$15.50 Setup / $5.95 Monthly
Direct to Desk Dialing
Assign a direct number to a device, allowing callers to bypassing operators, gate-keepers, call queues and auto-attendants.
Number acquisition fees or number porting fees apply.
FREE Setup / $1 per Seat Monthly
Internet Fax
Send fax messages through the web using standard analog fax machines with our analog adaptor.
Requires ATA hardware: no additional cost. Additional Seat required. Number acquisition and number porting fees apply.
FREE Setup / $14 per Seat
International Long Distance
Aristotle Phone plans include free calls within the United States and Canada, but we can also enable international calls at rates lower than traditional phone services. Select your specific countries or enable all countries for discounted calls.
Monthly call rates vary by country and call volume.
$25 Setup / Monthly Cost Varies
Custom Music on Hold
Customize your hold feature by adding custom messages or royalty-free music.
The basic version includes three open-source music files. Customer must provide audio as WAV files.
$25 Setup / $0.50 Monthly
Software Management Portal
Give staff members access to the system admin to make changes to the organization’s account.
Recommended only for staff with extensive computer systems knowledge and special training by Aristotle.
Includes up to 2 hours Training and up to 2 hours Revisions/Maintenance within first 2 months. Standard Service Fees apply for maintenance over 2 hours/after 2 months.
$150 Setup / $4.95 Monthly
Softphone
Use a staff member’s computer as a phone (without VoIP phone hardware) utilizing “softphone” software.
Requires a USB headset/external mic and SoftPhone software by Zoiper.com. For assistance with set-up, see Standard Service Fees.
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